Effective Date: 3/30/2026
Timeless Timber (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.
1. Information We Collect
We may collect personal and non-personal information when you interact with our website, including:
Personal Information:
- Full name
- Company name
- Email address
- Phone number
- Location or delivery address
- Project details submitted through forms
Non-Personal Information:
- Browser type and device information
- IP address
- Pages visited and time spent on the website
2. How We Use Your Information
We use the information collected for the following purposes:
- To respond to quote requests and inquiries
- To provide and improve our timber products and services
- To communicate with you regarding your requests or orders
- To send updates, promotions, or relevant information (only if you opt in)
- To improve website performance and user experience
3. How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information only when necessary:
- With trusted service providers assisting in business operations (e.g., delivery or hosting services)
- When required by law or legal processes
5. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience. Cookies help us understand user behavior and improve our services.
You can choose to disable cookies through your browser settings.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent for data processing
To exercise these rights, please contact us using the details below.
8. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
- Email: info@timelesstimber.co.ke
- Phone: +254 768 097 383
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.
Final Note
By using our website, you agree to the terms outlined in this Privacy Policy.